Frequently Asked Questions
Everything you need to know about your luxury fashion experience at Trenbe.
Are all products on Trenbe authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-step inspection process by our expert appraisers to ensure 100% authenticity before it is shipped to you.
How long does international shipping take?
Standard international shipping typically takes between 7 to 14 business days. Delivery times may vary depending on the destination country and customs processing.
What is your return policy?
We offer a 7-day return policy from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact to be eligible for a refund.
Will I have to pay import duties and taxes?
Depending on your shipping destination, import duties and taxes may apply. These fees are usually calculated at checkout or handled by the courier upon arrival in your country.
What payment methods do you accept?
Trenbe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment gateways to provide a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your shipment's progress in real-time.